frequently asked questions

What does supa mean?
supa is an acronym for single use plastic awareness! You can read more about us here.

Where are you based?
We are an online gift store but founded and operating in Melbourne, Australia.

Who are Plastic Oceans Australasia?
Plastic Oceans Australiasia is based in Melbourne and has joined forces with the Plastic Oceans global network of independent non-for-profits and charitable organisations, united in their aims to change the world's perception of plastic within a generation! For more information, visit our page about Plastic Oceans Australasia

How long will the gift box take to arrive?
supa gifts HQ is based in Melbourne. Your order will be dispatched by the next business day, delivered by road courier or Australia Post for regional addresses. Depending on where you are sending your supa gift box please expect the approximate following delivery times:

Metro Destinations: Sydney, Melbourne, Brisbane, Canberra – 1 to 2 days. Adelaide – 2 to 3 days. Perth, Hobart, Darwin – 4 to 10 days.

Country Destinations: Regional NSW, VIC, QLD, ACT – 2 to 5 days. Regional SA, TAS – 4 to 10 days; Remote/Outer Areas – up to 10 days.

*Please note: This is a standard road courier service. A signature is required for delivery, unless you give an Authority to Leave it somewhere at the destination (you can leave details in the check out). These Couriers can NOT deliver to PO Boxes or Parcel Lockers.

Courier services deliver any time during the hours of 9am to 5pm weekdays, excluding public holidays. Where possible it is preferred to deliver to a business address, as that way they will most likely have no issues in finding the receiver.*

Do you have different gift boxes coming?
We hope to very soon have some new gift boxes to share! Is there something you'd love to see in a gift box? Share your ideas with us here

Are your products Australian made?
As much as possible we try to source items made locally and support small business! If we are unable to source the items locally we carefully select our suppliers from overseas to partner with.

How will the gifts be packaged?
Where possible we have chosen to use recycled materials for our packaging and find the most sustainable solutions. Inside the strong reuasable cardboard box, the supa gifts will be carefully bedded in shredded recycled paper and tissue paper to ensure they arrive safely at their destination!

For all packaging we encourage to reuse or repurpose before recycling!

After reuse, all paper and cardboard items can go into any Australian council kerbside recycling bin. On the rare case of any soft plastics, if not reused they can be placed in any redcycle bin across Australia

Your question not here?
We'd love to hear from you! Please submit your questions here